Most Frequently Asked Questions

When the updated version is available, we will inform you via email and in website, with the link to download the package.
When your order is completed, you will receive an email with the link to download the package.
Normally, when the orders complete, you will receive a notification “Your order was placed successfully” right on the website and through email. You can also contact us on livechat or email at support@advancedcheckout.com to check your order status.

We never expect this but in case you want to uninstall/remove our extension from your server, you can follow 3 steps below:

1. Go to the folder: app/etc/modules Magento installation folder and remove the Advanced_Onestepcheckout.xml file of the extension.

2. Remove the folder: app/code/local/Advanced/Onestepcheckout from your Magento installation folder.

3. Go to System/ Cache Management in back-end, then refresh cache.

If you buy 2 or more licenses, we offer you 10% discount on your orders. If you are web development companies and have a huge demand of Advanced Checkout extensions for your client sites, we offer you to become our partner to get more discount. In both cases, please contact us at support@advancedcheckout.com for the details of your discount amount and coupon code.

What is the license agreement of Advanced Checkout? After purchasing, you will obtain a License Certificate which includes a license serial. It is valid for:

+) One live Magento installation only

+) 3 number of test Magento installations View our full License Agreement here.

FAQ Topics

Product

Of course you can! We've installed a separate Magento installation for this purpose. It is available on the following url:

Frontend Demo: http://live-demo.advancedcheckout.com/

If you want to try the administration interface, and make changes to the settings and view the checkout change based on your settings live, we also provide a sandbox demo, where you are allowed to make changes and see how it works. Below are the links of sandbox demos:

Sandbox Frontend: http://demo.advancedcheckout.com/

Sandbox backend: http://demo.advancedcheckout.com/admin

Yes. You can install and try Advanced Checkout on 3 development/test sites.
Yes. Advanced Checkout uses the same internal functions as the original Magento checkout and will display all activated payment methods and shipping methods. You can even set a default shipping and payment method in the administration.
Absolutely yes. Our Advanced Checkout supports multi-store. You can use it for multiple stores under the same Magento installation.
No. Advanced Checkout is packaged like a regular Magento extension, allowing customizations without changing any core files. The module doesn't override any existing modules either so it never will be in conflict with any other Magento extensions on your site.

We never expect this but in case you want to uninstall/remove our extension from your server, you can follow 3 steps below:

1. Go to the folder: app/etc/modules Magento installation folder and remove the Advanced_Onestepcheckout.xml file of the extension.

2. Remove the folder: app/code/local/Advanced/Onestepcheckout from your Magento installation folder.

3. Go to System/ Cache Management in back-end, then refresh cache.

No, the One Step Checkout is specifically designed for Magento . We also consider making checkout modules for other ecommerce systems, but they are now in a planning stage.
No, the source code for Advanced Checkout is not encoded/encrypted in any way. It means that you can have the source, make customizations to the module and do whatever you want.
We provide you with a .csv translation file in the package of Advanced Checkout so that you can translate all the labels into any languages.
We have thoroughly testedAdvanced Checkout succesfully with Magento Community 1.4 to 1.9 and Magento Enterprise 1.9 to 1.14.

The differences and strong points of our Advanced Checkout module are listed as below:

1. We have the fastest checkout process ever Not stopping with normal features like other Magento One Step Checkout extensions, we optimize the loading & auto-update speed of the checkout page to be as fast as possible. Besides, customers can log in to your site via Facebook, Twiteer, G+... accounts, view product image as well as edit their shopping cart right in checkout page to complete checkout faster.

2. We supported most payment methods As an ecommerce business owner, we deeply understand the importance of payment method to a successful transaction. Thus, we intergrated with over 50 polupar payment options and will not stop there. Since Advanced Checkout fits any stores in any countries, you will properly get paid much easier!

3. Easiest to customize page & cart reminder Having a beautiful checkout page with your own style has never been easier. Freely choose templates and theme colors for checkout page, arrange fields just by Drag and Drop fields. Also, you will be impressed by powerful cart reminder function which helps increase your conversion dramatically.

License

One Advanced Checkout module with one license can just be installed on one Magento installation (a single back end domain). If you have multiple front-end domains which are managed under the same backend, they will still be counted as one Magento installation. In this case, you can use one license certificate for those domains. However, if your domains are under different Magento backends, you need to purchase more licenses.

What is the license agreement of Advanced Checkout? After purchasing, you will obtain a License Certificate which includes a license serial. It is valid for:

+) One live Magento installation only

+) 3 number of test Magento installations View our full License Agreement here.

Pricing

If you buy 2 or more licenses, we offer you 10% discount on your orders. If you are web development companies and have a huge demand of Advanced Checkout extensions for your client sites, we offer you to become our partner to get more discount. In both cases, please contact us at support@advancedcheckout.com for the details of your discount amount and coupon code.
You just purchase one time then can use our extension forever without any monthly cost.

Refund

Yes. We offer 30 day money-back guarantee. Our supporters always try their best to assist you but in worst case that you don’t satisfy with our product or service and want to return our product, you can request for a refund. Normally, you will get your money back within 3 working days from the day you request.

Update

For purchased customers, we provide the updated versions for free according to our policy.
When the updated version is available, we will inform you via email and in website, with the link to download the package.
We frequently update our extension with the functions which are requested by customers.
We always keep you up to date with the information of the updates in our newsletter and our website. In addition, you can directly go to the Resources page, then navigate to Change Logs section to follow and find more details about the update.
We frequently update our extension to be compatible with the latest versions of Magento. And all the updates are lifetime and free. If you purchased Advanced Checkout already, you can download and install the updated version on your site when it’s available without any extra fee.

Support

We offer free lifetime support for the module following our policy. Please note that it's just applied to paid editions including Professional and Advanced.
The support is provided for our free products but a fee will be required. Please contact our developers at support@advancedcheckout.com about your requirements and we will be in touch shortly.

There’re several ways available for you to easily get our support. They are all listed in this page: http://www.advancedcheckout.com/support.html/

Customization

In this case, please contact our developers at support@advancedcheckout.com. They will review your requirements and get in touch with you shortly with the estimated time and quotation.

Order and Delivery

When your order is completed, you will receive an email with the link to download the package.
After you finish the payment, you will receive an email instructing how to download the module. Then you can download and use it immediately.
Normally, when the orders complete, you will receive a notification “Your order was placed successfully” right on the website and through email. You can also contact us on livechat or email at support@advancedcheckout.com to check your order status.